COVID-19: What you need to know about our locations, hours of operation, services, and appointments. Learn More

COVID-19 Resources

A letter to our patients

From all of us at Eisner, our thoughts and sympathy go out to everyone who has been affected by COVID-19. This pandemic has reminded us how important our friends and family are. At Eisner, family comes first, and as part of our community, you are part of our family.
 
As this current situation is ever-changing, we want to assure you that we remain aware of any new updates and continue to take necessary precautions to prevent the spread of COVID-19. Our top priority is and will always be the health and safety of our patients, health care providers, and staff that make up our community.  
 
Our hearts are overwhelmed with appreciation for all the health care professionals nationwide and within the Eisner family that continue to be on the front lines caring for patients. Their unwavering dedication is an encouragement during this difficult time and will lead us to better days ahead.
 

Eisner Health follows the Los Angeles County Department of Public Health recommendations on testing. You should always check the CDC and the Los Angeles County Department of Public Health for more information. 

You can also follow the CDC and Los Angeles County Department of Public Health on social media for up-to-date information.

Eisner Health is open!

Routine Care

Eisner Health is committed to serving the community in this time of uncertainty. We are offering same- and next-day in-person appointments as well as telemedicine appointments via virtual visits for most services and locations.

If you have an existing appointment or would like to schedule a new appointment, please call 213-747-5542 before coming in.

covid-19 care

If you are sick with COVID-19 or think you might have it, follow the steps listed on the CDC’s website to help protect other people in your home and community.

What if I’m exposed? Home quarantine instructions are available from the Los Angeles county public health office.

Stay home: People who are mildly ill with COVID-19 are able to recover at home. Home isolation instructions for people with COVID-19 are available from the Los Angeles county public health office.

Stay in touch with your doctor. Call before you get medical care. Be sure to get care if you feel worse or you think it is an emergency.

Avoid public transportation: Avoid using public transportation, ride-sharing, or taxis.

If you are having a life-threatening emergency, call 911.

 The links above will open a new window and direct you to the CDC website.

The link above will open a new window and direct you to the County of Los Angeles website.

Locations

Most of our clinics remain open; however, all of our school-based locations are closed until further notice. Most locations have same-day or next-day appointments available.

Please call 213-747-5542 before coming in.

Please check our locations page for current hours and updates on each location.

Up-to-date information about our services

Classes and Events

Group prenatal classes have been put on hold in favor of one-on-one interactions.

If you need help coordinating an individual session or getting more information about our classes, please call 213-747-5542 for more information.

Medical

We are open for general and pediatric care. Currently offering in-person and telemedicine appointments for most services and locations.

If you have an existing appointment or would like to schedule a new appointment,
please call 213-747-5542 before coming in.

Dental

We are currently offering emergency dental services in our L.A. location only. If you have dental concerns such as: bleeding, pain, swelling, or trauma, please call 213-747-5542 to schedule a same- or next-day appointment.

If you have questions about an existing appointment for routine care, you can call 213-747-5542 to speak to someone in our dental department.

Women’s Health

Our top priority is to create a safe environment for women and newborns. We continue to offer the same services as before, by appointment only.

We understand that these can be stressful times and are here to support our patients. We have increased our resource counselor support so that patients can receive individual help via telephone.

For an in-person or telemedicine appointment, please call 213-747-5542.

Optometry

Our optometry locations are closed until further notice. For emergency eye care needs, please call 213-747-5542 to schedule an appointment with our medical providers.

Pharmacy

Pharmacy services are still available. In the interest of keeping our patients and staff safe, we encourage patients requesting refills to call the pharmacy two days before the refill is due so that we have time to fill the prescription and the patient can spend as little time as possible in the clinic.

If you have any questions for the pharmacy or to refill a prescription, please call 213-747-5542.

Behavioral Health

We continue to offer the same range of services as before, by appointment only. For an in-person or telemedicine appointment, please call 213-747-5542.

We know that many of our families are experiencing distress due to decreased money for food or rent, difficulty managing children who are not attending school, frustration at being cooped up. We have health counselors available to help connect you to resources and manage your stress. If you need help, please call
213-747-5542, ext. 3479.

Benefits Help

Eisner Health continues to help patients enroll in insurance, figure out a problem with insurance, or just answer general questions about health care coverage. Our support staff is available to help answer your questions and help you enroll.

If you have any benefit- or coverage-related questions, please call 213-747-5542.

Baby Delivery

Eisner team midwives and doctors provide care at California Hospital and Martin Luther King Jr. Hospital 24/7.

If you have any questions about labor and delivery at California Hospital, please call 213-742-5710.

If you have any questions about labor and delivery at Martin Luther King Jr. Hospital, please call 424-338-8000.

FAQ's

What is the Coronavirus/COVID-19?

The novel coronavirus is a newly discovered virus. It causes an illness called COVID-19. Many of the symptoms are similar to the flu: dry cough, fever, difficulty breathing.

How do people catch COVID-19?

When people who are infected sneeze, cough, or touch objects with their hands, they leave behind the coronavirus germs. Other people who breathe the air in the area of the infected person or touch objects they touched are then exposed.

How dangerous is COVID-19?

Most people who get sick with COVID-19 have a mild illness. Many of those infected don’t even know they have it. As with influenza, in some cases it can lead to serious illness such as pneumonia and even death. It appears that people over 60 and those with chronic medical conditions are most likely to develop severe illness and complications. The illness has not infected very many children and most of those cases have been very mild.

Is Eisner Health prepared?

Yes.  We have put processes in place to lower the risk of illness for patients and staff. Our medical staff is following recommendations from local public health officials and the CDC (Centers for Disease Control and Prevention) in order to be able to provide appropriate care for our patients.

Should I keep my medical appointment?

In order to decrease the risk that patients and staff face just by sharing the same space, we have transformed the majority of our appointments to virtual visits, either over the telephone or through a video link.  You will be informed of this change when our staff call to confirm your appointment. Please keep your appointment unless directed otherwise. If you believe you have been exposed to COVID-19, please call to speak to one of our medical staff before deciding to come in.  All of our locations remain open to serve the community.

Should I wear a face-mask?

Patients who are sick with cold, cough, or other symptoms of illness should absolutely wear a face-mask so that their germs are not passed to other people. The CDC is evaluating use of face-masks by the general public.  Unless you are a healthcare provider, if you are going to wear a mask, it does not have to be a surgical or N-95 mask.

Should I be tested for COVID-19?

Testing availability in Los Angeles is still limited.  Eisner Health follows the Los Angeles County Department of Public Health recommendations on testing. At this time only those patients who have symptoms of illness and either work in healthcare or live in a high-risk setting are being recommended for testing. It is probable that these recommendations will change. We will be updating our recommendations to patients regarding testing as necessary.

What are the symptoms?

The most common symptoms of the novel coronavirus are fever, cough, and shortness of breath.  Other people may experience nausea, diarrhea, or fatigue. If you experience any of these symptoms, please call your doctor in order to be evaluated.

What is Eisner Health doing to protect patients?

We are screening all patients coming to the clinic for symptoms and checking for fever.  All employees working at our clinics are also screened on a daily basis. We are taking extra sanitation precautions at all our clinic sites and have spaced out chairs in our waiting rooms to encourage social distancing. In addition, patients coming in for care who are sick are seen in a different space from patients coming in for routine care. For patients being tested for the coronavirus, we follow processes designed to prevent transmission of the infection.

What can I do to protect myself and others?

Public health officials recommend the following steps to prevent the spread of all respiratory viruses, including influenza and COVID-19.

Why is Eisner Health only taking emergency dental care?

Eisner Health is following the guidelines of the California Dental Association. These guidelines state that routine dental care should wait until after the COVID-19 crisis has passed. This is to protect our patients and our team from any unnecessary risk.